Guarantee & Return Policy
We stand behind our products with your satisfaction guaranteed. We ask you to tell your family and friends how much you enjoy doing business with Towercigars.com, but to please tell us if anything is wrong. We know on occasion, all the care and dedication to detail in providing you with the best products still allows for things to go wrong. Tell us. Our business thrives on repeat, satisfied customers just like you.
If for any reason, you are dissatisfied with your purchase at TowerCigars.com, you may return your product(s) for a refund, exchange or credit. All returns must be received within 10 business days from the date of purchase.
Please call Toll Free 1-888-823-8466 or contact Mark Just through this form for a return authorization.
International Orders
To place an international order, please contact our Customer Service Department at (US country code here) 916-443-8466 or contact us through this form and one of our representatives will be happy to assist you.
Please review the following information regarding international orders:
- International orders including Canada will be delivered via US Postal Service.
- International orders MUST be prepaid and the only accepted forms of payment is credit card or money order. Your order will not ship until we receive payment.
- Shipping costs are based on value and weight.
- All duties are the responsibility of the customer.
